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CERTIFIED COLLISION CENTER
“` Auto Collision Group’s terms and conditions outline the rules and expectations for customers across all 13 California locations. By choosing ACG for your collision repair, you agree to these terms, which protect both your vehicle and our commitment to fighting for you, not the insurance company.
Terms and Conditions
Understanding Our Service Terms and Conditions
Our terms and conditions establish a clear agreement between Auto Collision Group and you. These guidelines cover everything from estimate accuracy, repair timelines, parts sourcing, warranty coverage, and insurance claim handling. We operate at 13 locations throughout California: Whittier, Los Angeles, Gardena, Santa Ana, Ontario, Rancho Cucamonga, Covina, Victorville, Fresno, Bakersfield, and El Cajon. Every shop maintains identical standards for service quality, OEM parts usage, and customer care.
When you accept our terms and conditions, you’re choosing a collision repair partner with 34+ manufacturer certifications, a 4.8-star Google rating from over 127 verified reviews, and a lifetime guarantee on all repairs. Our philosophy is simple: we fight for you, not the insurance company.
OEM Parts Commitment Under Our Terms and Conditions
Our terms and conditions mandate exclusive use of Original Equipment Manufacturer (OEM) parts across all repairs. This is non-negotiable. We reject aftermarket substitutions that insurers often pressure shops to use, because your vehicle deserves authentic parts matching factory specifications. Whether your collision repair involves Tesla aluminum body work, BMW precision welding, or Porsche structural repair, we source and install only OEM components.
This commitment means higher material costs for us, but warranty protection and safety for you. Our lifetime guarantee backs every OEM part installed, valid across all California locations. When you review our terms and conditions before repair, you’ll see this OEM commitment listed explicitly. No exceptions. No grey-market parts. No compromises on quality.
Key Sections of Our Terms and Conditions Agreement
Estimate and Authorization Terms
Free online estimates are valid for 30 days from date of issue. Written authorization from customer (or insurance company) required before repair begins. Estimates include labor, OEM parts, and all standard procedures. Additional damage discovered during disassembly is communicated immediately with revised estimate and new authorization before proceeding. This protects your budget and ensures transparency.
Repair Timeline Terms
Standard collision repairs are completed within 5-10 business days depending on severity and part availability. Major frame damage or specialized repairs (aluminum Tesla/Lucid work) may require 15-21 days. Emergency rush services available. We communicate status updates weekly. Delays caused by insurance claim disputes or additional damage discovery are documented with written explanation. You receive priority updates via phone or email.
Warranty and Guarantee Terms
Lifetime warranty covers all repairs, parts, and labor at any ACG location statewide. This warranty transfers to subsequent vehicle owners and never expires. Warranty covers manufacturer defects, workmanship issues, and OEM part failures. Does not cover accidents, misuse, or unrelated damage. One phone call to 833-333-4224 and we fix it free, no questions asked.
Insurance Negotiation Terms
ACG fights for you, not the insurance company. We work with all major insurers: State Farm, Geico, Allstate, Progressive, Farmers, USAA, AAA, Mercury, and others. Our terms and conditions specify that we negotiate OEM parts charges, supplemental damage findings, and labor rates on your behalf. If insurer disputes charges, we handle the negotiation without additional cost to you.
Manufacturer Certification Terms and Conditions
Auto Collision Group holds 34+ active manufacturer certifications including Tesla, BMW, Maserati, Mercedes-Benz, Audi, Porsche, Lucid, Jaguar, Land Rover, Infiniti, Acura, Honda, Toyota, Nissan, Hyundai, Kia, Ford, Chevrolet, GMC, Buick, Cadillac, Dodge, Ram, Jeep, Chrysler, Subaru, Volkswagen, Volvo, Mini, Alfa Romeo, Fiat, Fisker, VinFast, and Hummer. These certifications require strict compliance with manufacturer repair protocols, specialized tooling, and technician training. Our terms and conditions guarantee that your certified vehicle is repaired exactly to factory standards, using certified techniques and genuine OEM parts.
Certification compliance is non-negotiable. If an insurer requests aftermarket parts or cost-cutting procedures that violate manufacturer terms, we refuse and fight on your behalf. Your vehicle’s warranty, safety systems, and structural integrity are protected by our commitment to certified repair standards across all 13 locations.