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CERTIFIED COLLISION CENTER
Auto Collision Group Privacy Policy 2
Your data security and privacy rights at ACG across all California locations
What This Privacy Policy 2 Covers
Auto Collision Group (ACG) is a certified multi-location auto body repair company operating 13 facilities across California, from Whittier to Bakersfield. This privacy policy 2 explains how we collect, use, and protect your personal information when you visit autoacg.com, request estimates, schedule repairs, or interact with us across any of our locations. We handle data from customers who trust us with luxury vehicles like Lucid, Tesla, Mercedes-Benz, and BMW, as well as standard vehicles across 34+ manufacturer certifications. Our commitment to protecting your information is as strong as our commitment to fighting for you against insurance companies, not for them.
Your privacy matters because we work directly with insurance carriers like State Farm, Geico, Allstate, and Progressive. This privacy policy 2 ensures that your personal data remains confidential and is never shared with third parties without your explicit consent. ACG holds a 4.8-star Google rating based on 127+ customer reviews, built on trust and transparency. Every piece of information you provide, from vehicle damage photos to insurance details, is protected under California’s strict data privacy laws and our own internal security protocols.
Information We Collect and Why
When you request a free estimate from any ACG location or call 833-333-4224, we collect essential information: your name, phone number, email address, vehicle identification number (VIN), insurance company, and damage description. This data is necessary to provide accurate repair estimates and coordinate with your insurance carrier. We also collect information when you book a rental car through our replacement vehicle program or request our free 24/7 towing service anywhere in California. None of this information is sold, and this privacy policy 2 binds all 13 ACG locations equally. We use this data solely to serve you better, track your repair timeline, and ensure you receive our lifetime warranty benefits on every job.
Technical data is also collected automatically when you visit autoacg.com. This includes your IP address, browser type, device type, pages visited, and time spent on each section. We use tools like Google Analytics to understand which pages help customers learn about our OEM parts policy, Tesla aluminum repair expertise, or Lucid certification. This privacy policy 2 allows us to improve your website experience without tracking your behavior outside of our domain. We never use cookies to follow you across other websites.
Our Commitment to OEM Parts and Data Protection
ACG’s core philosophy is “We Fight For You. Not The Insurance Company.” This extends to data protection. We refuse to use your information to pressure you into accepting aftermarket parts or cheap repairs. Every vehicle repaired at any ACG location receives 100% OEM (original equipment manufacturer) parts exclusively. We fight insurance companies on your behalf to ensure you get the quality your vehicle deserves. Your personal information is protected with the same rigor: we never compromise on quality or transparency. This privacy policy 2 guarantees that your vehicle data, repair history, and insurance details are stored on secure servers and never accessed without your permission. Our 34+ manufacturer certifications (Tesla, BMW, Mercedes-Benz, Porsche, Lucid, Maserati, Audi, and others) require us to maintain the highest data security standards because these luxury brands demand it.
Multi-Location Privacy and California Compliance
Auto Collision Group operates under a unified privacy policy 2 across all 13 California locations: Whittier (headquarters), Los Angeles, Gardena, Santa Ana, Ontario, Rancho Cucamonga, Covina, Victorville, Fresno, Bakersfield, and El Cajon. Whether you visit our Whittier facility for a Tesla aluminum repair or our Bakersfield location for a Chevrolet collision, your data is protected identically. California’s Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) require us to clearly state your rights: you can request access to your data, ask us to delete it, or opt out of data sharing at any time. This privacy policy 2 ensures compliance across every location and every interaction point. Our online estimate system at autoacg.com, our phone line at 833-333-4224, and in-person consultations at any shop all follow the same strict data handling procedures.
Frequently Asked Questions About Our Privacy Policy 2
[toggle title=”Does ACG share my vehicle and insurance information with insurance companies?”]
We share only the minimum necessary information with your insurance company to process your claim. We never share your full personal data. ACG fights for you by keeping your information protected while negotiating directly with State Farm, Geico, Allstate, Progressive, and other carriers. Your data is never sold to brokers or third parties.
[/toggle] [toggle title=”How is my data protected at ACG’s 13 California locations?”]All ACG locations use encrypted servers, password-protected databases, and role-based access controls. Only repair technicians and administrative staff who directly need your information can access it. This privacy policy 2 is enforced uniformly across Whittier, Los Angeles, Bakersfield, Fresno, and all other facilities. Regular security audits ensure compliance with California data laws.
[/toggle] [toggle title=”Can I delete my data from ACG after my repair is complete?”]Yes. Under California’s CCPA/CPRA, you have the right to request deletion of your personal data. Call 833-333-4224 or email us through autoacg.com. We’ll retain repair records only as long as necessary for warranty and legal compliance (typically 4-7 years), then permanently delete your information. Your lifetime warranty on repairs means we keep some records for your benefit.
[/toggle] [toggle title=”Does ACG use cookies to track me across the web?”]No. This privacy policy 2 prohibits cross-domain tracking. We use cookies only on autoacg.com to remember your preferences and improve site performance. We do not use retargeting pixels to follow you on other websites. Google Analytics may anonymously track aggregate site traffic, but individual user tracking is disabled.
[/toggle] [toggle title=”What about my photos and damage documentation?”]Photos you submit for free online estimates at autoacg.com are stored securely and used only for repair assessment. We do not use your vehicle damage images for marketing, AI training, or any purpose beyond your repair. They’re deleted after your claim is resolved unless you request otherwise.
[/toggle] [toggle title=”How does ACG’s lifetime warranty relate to my data privacy?”]Our lifetime warranty on all repairs requires us to maintain your repair history securely. This privacy policy 2 ensures your warranty records are stored on encrypted systems and accessible only to you and ACG technicians. We’ll never contact you about warranty claims unless you initiate the conversation.
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