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Auto Collision Group Privacy Policy

Our privacy policy explains how Auto Collision Group collects, uses, and protects your personal information across all 13 California locations. We’re transparent about data handling because trust matters in collision repair.

What This Privacy Policy Covers

Our privacy policy applies to all Auto Collision Group websites, mobile apps, and services across our 13 California collision repair centers: Whittier headquarters, Los Angeles, Gardena, Santa Ana, Ontario, Rancho Cucamonga, Covina, Victorville, Fresno, Bakersfield, and El Cajon. Whether you contact us for a free online estimate, schedule a repair, call our 24/7 tow line at 833-333-4224, or submit an insurance claim, this privacy policy governs how we handle your data. We collect information to serve you better, communicate about your vehicle repair status, process insurance claims with your preferred carrier (State Farm, Geico, Allstate, Progressive, Farmers, USAA, AAA, Mercury), and improve our service across all locations.

At Auto Collision Group, we’re committed to protecting your privacy while fighting for your repair rights. Our privacy policy ensures transparency about what data we collect, who has access to it, and how we use it during your collision repair journey with our certified technicians.

Auto Collision Group privacy and data protection

Information We Collect

We collect personal information in multiple ways to provide collision repair services and maintain quality control. When you request a free online estimate or call 833-333-4224, we gather your name, phone number, email, vehicle information (make, model, year, VIN), insurance details, and damage description. This allows our certified technicians to assess repair needs and coordinate with your insurance company. When you visit our website, we collect IP addresses, browser type, pages visited, and time spent to improve user experience and ensure our privacy policy is working effectively.

Payment information is collected only when necessary for deposits or services not covered by insurance. We use secure, encrypted payment processors and never store full credit card numbers on our servers. If you authorize us to contact your insurance provider, we collect and share claim-related documentation including repair estimates, photos of vehicle damage, and repair invoices. All vehicle repair records, including images of your specific vehicle taken during the repair process, are retained according to California legal requirements and our lifetime warranty terms.

OEM certified collision repair data management

How We Use Your Information

Auto Collision Group uses collected information exclusively to deliver collision repair services, manage your claim, and communicate repair status. Our privacy policy requires that we use your contact information to send repair updates, scheduling confirmations, and warranty information. We contact you about your vehicle repair progress, final billing, and our lifetime warranty coverage. Because we work with insurance companies and use only OEM parts (never aftermarket components), we share necessary repair details with your insurer, adjusters, and contracted vendors like our 24/7 tow service partners across California.

We never sell your personal data to third parties for marketing purposes. Our privacy policy prohibits using your information for spam, unwanted solicitation, or selling your contact details. We may use aggregated, anonymized data to improve our service quality across all 13 locations and understand which certified manufacturer services (Tesla, BMW, Lucid, Mercedes-Benz, Porsche, and 29+ others) are most requested. If you consent, we may send you information about promotions, seasonal services, or recalls affecting your vehicle type, but you can opt out at any time.

Data Security and Protection

Our privacy policy mandates strict security measures to protect your personal and vehicle repair information. Auto Collision Group uses SSL encryption on all web pages, secure payment gateways, and limited staff access to customer records. Only authorized managers and technicians who need access to repair your vehicle can view your personal information. Our privacy policy requires all employees to sign confidentiality agreements and receive privacy training. Physical records are stored in locked facilities at our headquarters in Whittier and each of our 13 California locations.

Despite our security measures, no data transmission over the internet is completely secure. Our privacy policy acknowledges this risk and recommends never sharing sensitive information via email unless necessary. If you notice unauthorized access to your account or suspect a privacy violation, contact us immediately at 833-333-4224. We maintain incident response procedures and comply with California Consumer Privacy Act (CCPA) requirements to notify affected individuals if a data breach occurs.

Your Privacy Rights and Choices

California residents have specific rights under the CCPA and California Privacy Rights Act (CPRA). Our privacy policy ensures you can request access to personal information we hold about you, request deletion of your data (subject to legal obligations for repair records), and opt out of certain data uses. You can contact Auto Collision Group at 833-333-4224 or through our contact form to exercise these rights. We will respond within 45 days and provide information in a portable, machine-readable format if requested.

You also have the right to limit use of sensitive personal information. Our privacy policy allows you to opt out of marketing communications by clicking unsubscribe links in emails or calling us. You can manage cookie preferences in your browser settings. However, some information must be retained for our lifetime warranty terms, insurance claim requirements, and California consumer protection laws. If you have privacy concerns about how Auto Collision Group handles your data, you can file a complaint with the California Attorney General.

Why Your Privacy Matters

34+ manufacturer certifications require data security
Lifetime warranty claims need accurate records
Insurance coordination requires verified information
4.8★ rating built on customer trust
127+ verified reviews show our commitment

Frequently Asked Questions About Our Privacy Policy

Get clear answers about how Auto Collision Group protects your data and respects your privacy rights across all California locations.

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