How Our Hail Damage Repair Process Works in Santa Ana

From the moment your car is damaged to the day you pick it up fully restored, Auto Collision Group manages every step. Here is exactly what to expect:

1. Step 1 — Free 24/7 Emergency Towing

   Call 833-333-4224 any time, day or night. If your vehicle is unsafe to drive after a hail event anywhere in Santa Ana, we dispatch a complimentary tow truck immediately. You pay nothing for the tow — ever.

2. Step 2 — Free Hail Damage Inspection & Estimate

   Our certified technicians perform a full-panel inspection using specialized lighting and hail damage assessment tools to identify every dent, ding, and paint fracture — including damage that may not be visible to the naked eye. You receive a written estimate at no charge, online or in person.

3. Step 3 — Direct Insurance Claim Handling

   We contact your insurance company on your behalf, submit a complete damage report with photos and documentation, and advocate for 100% OEM parts coverage. We work with all major insurers including State Farm, Geico, Allstate, Progressive, Farmers, USAA, AAA, and Mercury. You are not alone in this process — we fight for you, not the insurance company.

4. Step 4 — Rental Car Coordination

   If your policy includes rental reimbursement, we coordinate your rental vehicle so you have transportation from the first day of repair. We can also assist with rental arrangements outside of insurance coverage.

5. Step 5 — Certified Hail Damage Repair

   Depending on damage severity, our factory-trained technicians apply one or both of the following methods:

   • Paintless Dent Repair (PDR): Precision metal-reshaping tools gently massage dents out from behind each panel, preserving your factory paint finish. Ideal for moderate hail denting with no paint damage. Typical turnaround: 1–3 business days.
   • OEM Panel Repair or Replacement: For severe hail damage, cracked paint, or structural impact, we replace affected panels using 100% factory OEM parts sourced directly from your vehicle’s manufacturer. Typical turnaround: 5–10 business days.

   All paint refinishing is color-matched to factory spec using manufacturer-approved materials and computerized mixing systems.

6. Step 6 — Quality Inspection & Lifetime Warranty

   Before your vehicle is returned, it passes a multi-point quality inspection. Every hail damage repair performed by Auto Collision Group is backed by a lifetime written warranty. If any issue arises from our workmanship, we make it right at no cost to you.