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CERTIFIED COLLISION CENTER
“` Your Data. Your Rights. Our Commitment. The California Privacy Policy at Auto Collision Group explains how we collect, use, and protect your personal information. When you request a free estimate, schedule service, or file an insurance claim at any of our 13 California locations, we handle your data with complete transparency. This california privacy policy covers everything from contact details to vehicle information and payment records. We never sell your data to third parties, and we comply fully with California’s consumer privacy laws. Your trust is fundamental to how we operate; we’re committed to the same level of care with your information as we are with your vehicle’s repair. At Auto Collision Group, we understand that privacy matters. Whether you’re dropping off a Tesla at our Whittier headquarters or requesting a free 24/7 tow to any of our California locations, your personal information stays secure. This california privacy policy document ensures you know exactly what we collect and why we collect it. When you contact Auto Collision Group or bring your vehicle to one of our 13 California locations, we collect specific information needed to serve you properly. Contact details include your name, phone number, email address, and home or business address. Vehicle information includes your vehicle’s make, model, year, VIN (Vehicle Identification Number), and current mileage. Insurance information includes your carrier name, policy number, and claim details when applicable. Payment information is collected securely through our online estimate system or at our service counter. We also track service history and repair notes related to your vehicle’s repairs at our locations in Whittier, Los Angeles, Gardena, Santa Ana, Ontario, Rancho Cucamonga, Covina, Victorville, Fresno, Bakersfield, and El Cajon. This california privacy policy requires us to be specific about data collection. We don’t collect unnecessary information. Every piece of data we gather serves a direct purpose: processing your estimate, communicating about your repair timeline, filing insurance claims, or issuing your lifetime warranty documentation. Your information serves essential business functions at Auto Collision Group. We use contact details to reach you with repair updates, warranty information, and service confirmations. Vehicle information allows our certified technicians to generate accurate free online estimates and access your repair history. Insurance information helps us communicate directly with your carrier and fight for proper coverage on your behalf, embodying our philosophy: “We Fight For You. Not The Insurance Company.” Payment information processes your bill and maintains secure records for your warranty claims. We also use aggregated, anonymized data to improve our customer experience across all 13 California locations. Your data never goes to third-party marketers, data brokers, or competing repair shops. When you choose Auto Collision Group, your privacy stays with Auto Collision Group. This california privacy policy reflects our core values. We respect your information the way we respect your vehicle. You won’t receive spam emails or unsolicited phone calls from us selling your data. Every communication you receive relates directly to your repair, your warranty, or important service updates. Auto Collision Group implements industry-standard security protocols to protect your personal information. Our online estimate system uses SSL encryption, the same technology used by banks. All customer files are stored in secure, climate-controlled facilities at our Whittier headquarters and locked filing systems at each location. Access to your information is restricted to authorized staff members who need it to process your estimate, schedule your repair, or communicate with your insurance carrier. We don’t store credit card information on our servers; payment processing is handled by certified third-party payment processors with their own california privacy policy compliance. Our 4.8 star Google rating with 127+ verified reviews reflects customer confidence in how we handle their information and their vehicles. Regular security audits ensure our systems remain current with California privacy law requirements. When you call 833-333-4224 or visit autoacg.com for a free estimate, your information is protected from the moment you provide it. We maintain strict access controls and train all staff on california privacy policy compliance and data handling procedures. California law gives you specific rights regarding your personal information. You have the right to know what data Auto Collision Group collects about you and how we use it. You have the right to access your records, including your vehicle repair history and warranty documentation. You have the right to request deletion of your personal information, though we may retain records required by law or necessary for warranty claims. You have the right to opt out of any marketing communications. You have the right to non-discrimination; we won’t deny you service or charge different rates because you exercised your california privacy policy rights. These rights apply whether you brought your vehicle to our Whittier location, called our 24/7 tow line, or submitted an estimate through autoacg.com. To exercise any of these rights, contact us directly. Call 833-333-4224 during business hours, email us through autoacg.com, or visit any of our 13 California locations. We’ll respond to your request within 45 days as required by california privacy policy law. We verify your identity before sharing personal information to protect against fraud. Auto Collision Group uses exclusively OEM (original equipment manufacturer) parts from brands we’re certified for, including Tesla, Lucid, BMW, Mercedes-Benz, Porsche, and 28 other manufacturers. Your vehicle information helps us identify the correct OEM components and ensure your lifetime warranty applies properly. We never substitute aftermarket parts, and we fight with insurance companies to cover OEM costs on your behalf. This commitment requires us to maintain accurate records of what parts your specific vehicle received during repair. This california privacy policy protects those records as carefully as we protect your vehicle during the repair process. Our 4.8 star rating reflects customer confidence in both our parts quality and our data handling integrity.
California Privacy Policy
What is the California Privacy Policy
What Personal Information We Collect
How We Use Your Information
Data Security and Protection Measures
Your California Privacy Rights
Our OEM Parts Commitment and Your Data
Third-Party Sharing and Data Retention
Auto Collision Group shares your information only when necessary to serve you. We share vehicle and insurance information with your insurance carrier when processing claims or obtaining approval for OEM parts. This is mandatory for collision repair; without this information, we can’t help you get fair coverage. We share contact information with our tow service to deliver your free 24/7 roadside assistance across California. We share payment information with our payment processor to process charges securely. We do not sell your information to data brokers, marketing firms, or competitors. We don’t share your repair history with other body