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CERTIFIED COLLISION CENTER
“` At Auto Collision Group, we respect your California Consumer Privacy Act (CCPA) rights. This page explains how CCPA protects your personal information when you request estimates, file insurance claims, or bring your vehicle to any of our 13 California repair shops.
CCPA Privacy Rights & Your Auto Body Repair Data
What is CCPA and Why It Matters for Your Repair Records
The California Consumer Privacy Act (CCPA) is state legislation that gives California residents control over the personal information collected by businesses. CCPA grants you four core rights: the right to know what data we collect, the right to delete that information, the right to opt out of data sales, and the right to non-discrimination for exercising your CCPA privacy choices. When you visit an Auto Collision Group location in Whittier, Los Angeles, Gardena, Santa Ana, Ontario, Rancho Cucamonga, Covina, Victorville, Fresno, Bakersfield, or El Cajon, we collect contact details, insurance information, vehicle identification numbers, and repair preferences. Under CCPA, you control how we use this data. We never sell your personal information to third parties. We only share your data with insurance companies (when you authorize it), our certified repair technicians, and OEM parts suppliers necessary to complete your repair.
Your Four Core CCPA Privacy Rights Explained
CCPA privacy protections include four essential consumer rights. First, your right to know allows you to request what personal information we collect and how we use it. Second, your right to delete lets you request removal of your data from our systems (with limited exceptions for legal records required by insurance and repair documentation). Third, your right to opt out prevents us from selling your information; Auto Collision Group does not sell personal data, so this right is automatically protected. Fourth, your right to non-discrimination ensures we won’t penalize you for exercising CCPA choices. For example, if you request data deletion, we won’t charge higher prices or refuse service. When you get an estimate online at autoacg.com, request our free 24/7 towing service, or discuss your lifetime warranty coverage, we collect only information necessary to serve you. CCPA compliance is built into how we operate across all locations from our Whittier headquarters to our Bakersfield shops. To exercise any CCPA right, call 833-333-4224 or submit a request through our website.
How Auto Collision Group Protects Your Data Under CCPA
Data protection is fundamental to CCPA compliance. At Auto Collision Group, we implement multiple safeguards to secure your personal information. Our repair estimate system, accessible online for any vehicle from Tesla to Lucid to traditional sedans, encrypts all data transmission. When you authorize us to work with your insurance company (State Farm, Geico, Allstate, Progressive, Farmers, USAA, AAA, Mercury, or others), CCPA ensures that information sharing is transparent and limited to repair purposes only. We never use your contact information for marketing without explicit consent. Our 13 California locations, staffed with OEM-certified technicians trained in Honda, Toyota, Mercedes-Benz, BMW, Maserati, Porsche, Audi, and 26 other manufacturer certifications, maintain strict CCPA privacy protocols. Your vehicle identification number, service history, and claim details stay within our secure systems. We retain repair records only as long as legally required for warranty enforcement, manufacturer recalls, or insurance disputes. When you request data deletion under CCPA, we remove personal identifiers while preserving repair documentation required by California law and insurance regulations. This balance respects your privacy while protecting your repair rights and our ability to honor our lifetime warranty guarantee.
CCPA Data Collection: What We Gather and Why
Transparency about CCPA data practices builds trust. Auto Collision Group collects personal information for four primary reasons: repair service delivery, insurance claim processing, warranty administration, and customer communication. When you request a free online estimate, we collect your name, phone number, email, vehicle make and model, and damage description. This data allows our certified technicians to provide accurate pricing and schedule your appointment at the nearest location (Whittier, Los Angeles, Gardena, Santa Ana, Ontario, Rancho Cucamonga, Covina, Victorville, Fresno, Bakersfield, or El Cajon). When you authorize our team to coordinate with your insurance company for claim approval, CCPA requires us to disclose that insurance data sharing. We collect vehicle identification numbers (VINs) to verify OEM certification requirements and identify the correct parts (we use exclusively OEM parts, never aftermarket). We also gather service preferences, such as whether you want our complimentary rental car assistance or 24/7 free towing. Under CCPA, you have the right to know each data category we collect. You can request this information by calling 833-333-4224. We maintain separate data for each customer and deletion requests are processed within 45 days as required by CCPA law.
How to Exercise Your CCPA Privacy Rights: Step-by-Step
Exercising CCPA rights is straightforward at Auto Collision Group. To request information about what personal data we hold, call our customer service team at 833-333-4224 and specify “CCPA data access request.” We’ll verify your identity (required by CCPA law to prevent fraud) and provide a detailed list within 30 days. To delete your data, submit the same request specifying “CCPA deletion request.” We’ll remove personal identifiers from our systems while preserving repair records legally required for your lifetime warranty or insurance purposes. To opt out of data sales, contact us directly; we don’t sell personal information, but CCPA gives you the right to confirm this. To request non-discrimination confirmation, ask our team to document that exercising CCPA rights won’t affect your service quality or pricing. All CCPA requests are processed free of charge. We won’t deny service or charge higher rates based on privacy choices. Response times are mandated: 30 days for CCPA access and deletion requests, with one 45-day extension allowed if needed. Our CCPA compliance team reviews every request to ensure your rights are honored. We’re committed to transparency across all 13 locations and 34+ OEM certifications, from Lucid and Tesla to Ford and Chevrolet repairs.
CCPA FAQs: Common Privacy Questions for California Auto Repair Customers
[toggle title=”Does CCPA apply to my auto body repair visit at Auto Collision Group?” active=”true”]Yes. If you’re a California resident visiting any of our 13 locations (Whittier, Los Angeles, Gardena, Santa Ana, Ontario, Rancho Cucamonga,